This Privacy Policy explains how Balaji Shipping Services ("Balaji", "we", "us") collects, uses, discloses and safeguards information when you use our website, request a rate, or engage us for freight forwarding, customs broking, warehousing or project-cargo services.
Who we are
Balaji Shipping Services is a freight forwarding and integrated logistics company headquartered in Mumbai, India.
- Registered office: Unit 704, 7th Floor, Meridian Business Park, Andheri–Kurla Road, Andheri East, Mumbai – 400 059, Maharashtra, India
- Email: hello@balajishippingservices.com
- Phone: +91 22 4012 8800
Information we collect
- Contact details you provide — name, company, email.
- Shipment details — origin, destination, mode, cargo type, weights, dates, HS codes and handling notes submitted through our rate-request form.
- Documentation required for customs and carrier filing — invoices, packing lists, IEC, GST and KYC documents where an engagement proceeds.
- Usage data — anonymous analytics about how the website is used (see our Cookie Policy).
How we use your information
- To prepare and send freight quotations and respond to your enquiries.
- To plan, book, clear and track shipments you instruct us to handle.
- To file statutory customs and carrier documentation on your behalf.
- To send service updates and — only with your consent — our monthly rate outlook and port advisories.
- To meet legal, tax and regulatory obligations in India.
Sharing your information
We share data only as needed to move your cargo — with carriers, airlines, shipping lines, overseas agents, customs authorities (ICEGATE) and warehousing partners. We do not sell your personal data. We may disclose information where required by law or competent authority.
Data retention
Shipment and customs records are retained for the periods required under Indian customs, GST and corporate law. Enquiry data for which no engagement follows is retained for up to 24 months and then deleted.
Your rights
You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time, by writing to hello@balajishippingservices.com.
Security
We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed fully secure.
Contact
Questions about this policy can be sent to hello@balajishippingservices.com or posted to our registered office above.